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Customer Care

We appreciate that buying a caravan holiday home is a big investment and that is why we back our sales with exceptional customer service and support from our own Customer Care Department.

In the event of a problem with your holiday home, don't worry - we are here to help. We are insurer approved to carry out repairs and our road-based team of highly skilled engineers will visit your holiday home and provide a speedy resolution to the problem. We are registered with Gas Safe and can carry out safety checks, landlord certificates & replace as a company we belong to the British Holiday & Home Parks Association and National Caravan Council.

All caravan holiday homes & lodges that are purchased through Surf Bay Leisure are covered by a 12 month warranty from the date of purchase.

(The cover will differ slightly between caravan & lodge and new & pre-owned).


We are able to supply you with most maintenance parts that you may need. So if you think you may need handles, table tops, light shades & fittings, exterior panels, toilet pans & cisterns, oven shelving, plumbing parts and much much more please contact our Customer Care Department on 01837 680100 or email